Customer Contact Week (CCW), the world’s premier customer contact event series, is returning to Caesars Forum in Las Vegas from June 9-12, 2025. Now in its 27th season, CCW Las Vegas promises to deliver an unparalleled experience for businesses looking to revolutionize their customer experience (CX) and service strategies. Powered by CMP Research, a division of Customer Management Practice, the event will tackle the most pressing CX challenges and opportunities.
A Must-Attend Event for CX Leaders
CCW Las Vegas 2025 will be a powerhouse of CX innovation, featuring thought leaders, industry experts, and transformative ideas. “For over 25 years, CCW has been at the forefront of customer engagement,” said Mario Matulich, President of Customer Management Practice. “This year’s event will provide attendees with the strategies and tools needed to foster lasting customer relationships and drive innovation.”
Headline Speakers: Guy Fieri and Mike Eruzione
The main stage will feature Emmy Award-winning TV host and Food Network star Guy Fieri, who will share insights on leadership, brand building, and creating memorable customer experiences. “I’m fired up to close out Customer Contact Week!” said Fieri. “It’s all about bringing the flavor and turning up the heat on customer engagement.”
Joining him is Mike Eruzione, captain of the legendary 1980 U.S. Olympic Hockey Team, known for leading the "Miracle on Ice" victory. Eruzione will discuss teamwork, resilience, and achieving success under pressure.
Exciting New Additions to CCW Las Vegas
- Jay Baer, CX expert and bestselling author, will serve as the official event ambassador, hosting his podcast live from the conference and moderating key panels, including Real Talk on AI: Bridging the Gap Between Leadership Ambitions and Operational Realities.
- Industry leaders such as Frid Edmond (SVP of Customer Engagement Centers, Marriott), Geoff Burbridge (Managing VP of Customer Channels, Capital One), and Karen Vaughn (Senior Director of America Consumer Care, Nike) will share their expertise.
- C-suite executives from PepsiCo, Grubhub, IHG Hotels & Resorts, and JCPenney will participate in exclusive sessions on CX strategy.
Deep Dives into AI and Future CX Trends
Attendees will gain exclusive insights into the newly launched CMP Research Prism, a cutting-edge tool for navigating the evolving CX landscape. Additional highlights include:
- Executive Debrief Webinar: CMP Research at CCW Las Vegas 2025
- CCW Digital Market Study: CX in 2030: Future of the Omnichannel Contact Center
- Launch of CCW Digital Magazine: Agentic + Generative AI
Empowering Women in CX: The CCWomen Summit
The CCWomen Summit will bring together leading female executives to discuss industry trends, leadership, and strategies for driving positive change in customer contact. This exclusive gathering will provide invaluable networking opportunities and actionable insights for women in CX.
Interactive Sessions, Networking, and Hands-On Learning
CCW Las Vegas will feature interactive workshops, networking sessions, and hands-on training designed to help businesses stay ahead of CX trends. Attendees will walk away with cutting-edge strategies and practical solutions to enhance customer engagement and optimize operations.
With a focus on digital transformation, AI-driven personalization, and frontline optimization, CCW Las Vegas 2025 is the premier destination for CX professionals looking to drive meaningful change and innovation in their organizations.