Covisian Group, a global technology company specializing in services and solutions to enhance customer experiences (CX), will have an expanded presence at Customer Contact Week (CCW) 2025, taking place June 9–12, 2025, at Caesars Forum, Las Vegas. As a Premier Sponsor, Covisian will lead engaging sessions and showcase its innovative Smile.CX technology in Pavilion #5.
Tuesday, June 10, 10:00 AM PDT — CCWomen Summit
Stronger Together: How Women Lead, Overcome, and Lift Each Other in Customer Contact
In an ever-changing professional landscape, the way women support, mentor, and empower one another can transform careers and strengthen the business ecosystem. Join an inspiring panel of female leaders reshaping the narrative around mentorship, resilience, and collaboration. Topics will include embracing vulnerability, amplifying each other’s successes, and navigating challenges with collective wisdom and without ego—demonstrating how solidarity fuels both personal and organizational success.
Tuesday, June 10, 3:30 PM PDT — Workshop
Smile Therapy: A Journey to Happy Customers
In a CX world filled with dashboards, KPIs, SLAs, data flows, and rapid transformation through generative AI, it’s easy to lose sight of the core mission—delivering genuine customer happiness. This interactive workshop brings “Smile Therapy” to life through a gamified, collaborative experience designed to remind participants that joy is the ultimate KPI.
- Participate in imaginative storytelling to build the “worst customer service nightmare” imaginable.
- Compete to create the most entertaining tales of CX gone wrong—then flip them into moments of delight.
- Learn, collaborate, and discover how every contact is an opportunity to create a smile.
Join in for a session filled with play, laughter, and learning, and walk away inspired to put happiness at the heart of every customer interaction.
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