Appriss Retail, a leading provider of solutions that combat returns and claims fraud while safeguarding loyal customers, has promoted Vishal Patel to Chief Product and Technology Officer (CPTO). This strategic move comes as the company accelerates growth and product innovation to deliver more value to its customers.
In his new role, Patel will oversee product, engineering, infrastructure, cloud engineering, operations, and support teams. The creation of the CPTO position reflects Appriss Retail’s commitment to unifying product and technology leadership, enabling faster innovation, stronger cross-functional alignment, and a cohesive roadmap for the future.
“Vishal brings deep technical expertise paired with strong product vision,” said Michael Osborne, CEO of Appriss Retail. “I am confident in his ability to accelerate growth and market leadership by aligning technology and product strategy, and by delivering impactful, AI-driven solutions that protect profits while preserving the customer experience.”
With over a decade of experience in software engineering, machine learning, and cloud infrastructure, Patel has been the visionary architect behind the company’s platform, which supports 40% of all U.S. retail transactions. Previously serving as Chief Technology Officer, he has advanced Appriss Retail’s AI and machine learning capabilities, strengthening its fraud and abuse detection solutions trusted by 60 of the nation’s top 100 retailers. He has led a global team of over 100 engineers, data scientists, cloud experts, and support professionals, driving high-impact deployments across the retail sector.
“Retail fraud is changing rapidly — fueled by shifting shopper behavior, complex systems, and a surge in returns and claims,” said Patel. “I’m excited to step into this role and continue developing innovative solutions that help retailers detect and prevent fraud and abuse. Whether in-store, online, or via call centers; whether consumer-driven or internal; whether at checkout, in fulfillment, or during returns — our AI-powered platform is uniquely positioned to protect every part of the customer journey, while ensuring a seamless experience for shoppers.”
Patel holds a Ph.D. in Computer Science from the University of California, Irvine, where his research focused on machine learning and data integration. He has published over a dozen peer-reviewed papers, regularly speaks at conferences, and teaches courses in data science and deep learning.
Learn more about Appriss Retail’s solutions for fraud prevention, returns optimization, and enhancing the customer experience with AI and data-driven insights.
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