Agentrixapp has officially launched as a new, independent company built to make AI-powered customer service accessible to small and growing businesses. Spun out of VoIP telecommunications provider Voiceware AI, the platform lets business owners build a fully customized AI receptionist without writing a single line of code.
A No-Code Receptionist Built on Plain Language
Agentrixapp was founded by José Alfonso, a South Florida entrepreneur and tech veteran also behind Voiceware AI. The platform was designed around a simple premise: business owners should be able to describe their company in plain language — services, hours, policies, and customer service preferences — and have the system build an AI receptionist tailored to how the business actually operates.
Unlike a traditional answering service that follows a fixed script and simply takes messages, Agentrixapp is designed to handle the customer interaction directly. It can answer questions, coordinate appointments, and adapt in real time as a business's hours, services, or other details change. Business owners also get visibility into every conversation, with the ability to review what callers were told.
"Agentrixapp gives businesses access to the latest advances in AI so they can run and scale their operations without having to build the technology themselves or make a significant upfront investment. For small and growing businesses, in particular, that can be a game changer."— José Alfonso, CEO and Founder, Agentrixapp
Beyond the Phone: A Multi-Channel Approach
Depending on the plan selected, Agentrixapp extends beyond phone calls to cover customer conversations on WhatsApp, Instagram, and other channels, giving businesses a more centralized way to manage incoming inquiries across every touchpoint customers use to reach them.