Sinch Expands Partnership with Verizon to Advance RCS Adoption

Sinch, a leader in customer communication solutions, has expanded its partnership with Verizon to enhance the adoption of RCS for Business Messaging (RBM) across the U.S. This collaboration enables businesses to seamlessly deliver RCS messages to Verizon subscribers, revolutionizing business-to-consumer communication with richer and more interactive messaging experiences.

Announced in conjunction with Sinch’s presence at Enterprise Connect in Orlando, Florida, this expansion strengthens Sinch’s relationship with Verizon. By leveraging their combined expertise, both companies aim to accelerate RCS adoption, bringing secure, feature-rich, and verified business messaging to Verizon users. This initiative enhances customer engagement, fosters trust, and improves the overall communication experience.

Transforming Business Messaging with RCS

RCS for Business offers brands an advanced messaging solution with interactive features, branded messages, and real-time analytics like read receipts. Customers benefit from messages sent over a secure, verified channel, strengthening brand trust and engagement.

“Partnering with mobile network operators like Verizon highlights our commitment to expanding RCS reach and providing innovative communication solutions that enhance customer satisfaction and loyalty,” said Lodema Steinbach, VP of Product and Carrier Relations, North America at Sinch. “With over 15 years of experience building the best super network and strong partnerships with Google and global mobile operators, Sinch continues to lead in advanced messaging solutions that meet the needs of modern businesses and enhance customer interactions.”

Powering Next-Generation Customer Communications

Sinch’s Customer Communications Cloud empowers businesses with a suite of tools, including robust APIs, an intuitive campaign builder, conversational AI capabilities, and seamless platform integrations. Companies like EasyPark, Nespresso, major delivery services, and some of the world’s largest banks are already leveraging Sinch’s RCS capabilities to drive meaningful customer engagement.

As Sinch continues expanding RCS for Business services globally, the company remains at the forefront of digital customer communications, ensuring businesses have access to the latest messaging technologies to enhance customer experiences.